Shipping Policy & FAQs

Free Shipping

We are able to offer free delivery on everything for a limited period of time. We reserve the right to withdraw this offer at any time without prior notice. Our items are delivered free of delivery cost from China, USA and Canada using various carriers.

Shipping Destinations

Now we are shipping World Wide. Previously we were only shipping to USA and Canada. Any changes to our shipping destinations will be updated here.

Customs

Custom fees might be applicable on some items being sent to certain destinations. We are not responsible to pay any such fees once items are shipped. By purchasing from our website you consent to pay all such fees. You also consent that one or more packages may be shipped for your order and you might have to pay custom fees for some or all of those packages.

Shipping Time

Order processing time is up to 5 working days. Delivery time can be anywhere between 5 to 28 days. Majority of our orders are delivered way earlier than this time frame. There are certain circumstances out of our control (i.e. natural disasters, strikes, holiday etc) which can cause delays. Such delays are very rare but because of them we are not able to promise guaranteed deliveries. We always use carriers with tracking services so that you can always track your packages during transit.

Tracking Information

You will receive an email with tracking information after your order is shipped.

Order Cancellation

You can cancel your order within 24 hours without any penalty. We will still try to help you even after 24 hours have passed but cannot guarantee it. Order cannot be cancelled after it has been shipped which can happen any time after 24 hours are passed.

Incorrect Address

You can have it corrected within 24 hours of your order. After 24 hours we cannot guarantee it but we still recommend you to get in touch with us so that we can try if shipment has not gone out. Please email us at orders@alterityshop.com. We will not be able to help you once order is shipped.

Item is Damaged or Defective

Although we take extreme precautions to make sure that you receive items unharmed. In rare situations around 1 in 1000 deliveries, your item can be damaged mainly because of mail service. In such cases please contact us at orders@alterityshop.com with your order number and pictures of the damaged item and we will arrange replacement item for you. Also please read our returns and refund policy for further insight.

I Have a Question which wasn’t Answered, Can You Please Help?

Sure, we can. Please drop us an email at support@alterityshop.com and we will get back to you within 24 hours.